Common Email Problems and Solutions
Common FTp Problems and Solutions
General Web Hosting Questions
You could, but that's definitely not recommended. First of all, most ISPs have clauses that do...Why don't I just go with the cheapest hosting?
A host has to make a profit to continue operating. Some hosts do not properly understand the...Are there any hidden costs, or setup fees?
No, there are no hidden costs or fees associated with having a hosting account with our services.Can I have Warez, Appz, Serialz and or commercial software on my homepage?
No, if we find them in your directory or links to them, your entire account will be subject to...Can I host friends' websites?
Yes, you may host your friends. If you want your friends to have their own control panels for...Can I order even though I do not live in the US?
Yes, you can still order with us. We can host all international domain names and also we accept...Do I need a static/dedicated IP address?
Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before...Do you offer Server Side Includes (SSI)?
Server Side Includes (SSI) is enabled on all of our servers. You just need to be sure that you...Do you offer Telnet or SSH access?
By default, we do not provide SSH/shell access to our clients. SSH/shell access may be request in...Do you offer password protected directories?
Yes, using our web-based control panel you can easily protect any directory without having to...Do your servers support XML?
Yes, all of our servers support XML.How can I download a backup of my site?
Please login to your control panel and create a full backup. This may take a few minutes to...Information Needed For SSL Certificate - CSR
We need the following information to generate a Certificate Signing Request (CSR): For the SSL...Is it a problem if I'm not in the US?
Not at all! In fact, we already have customers in countries all over the world. If you don't have...Is there a minimum time contract/commitment required?
You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there...Setup Time?
What is the setup time on your services? Shared and Reseller are instantly deployed using our...What database do you offer?
We use MySQL. We have found that our members prefer MySQL because it is a relatively easy-to-use...What happens if I exceed my allocated bandwidth?
You will receive an automatic e-mail message warning you that you have reached 80% of your...What if my site breaks your Terms of Service?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...Why don't you offer unlimited bandwidth?
There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth...Will I be able to check my emails when I am away from my home/office computer?
Yes, we provide all our customers with their own Webmail access. What this means is that you can...Will I have unlimited access to update my pages?
You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create and...Will you place any ads on my site?
Not at all. We do not place any advertisements on your site whatsoever. No banners, no annoying...